Terms, Conditions & Policies

FOR SMUDGE ACTIVITIES:

Payment: All Classes, Parties and Workshops require payment in full at the time of registration. We accept Cash, MasterCard, Visa, Discover and Debit in-studio. Online payments are processed using PayPal. You do not need to have a PayPal account, but you will need a valid credit card for online purchases. All online purchases will receive a receipt from Smudge (Smudge logo on the receipt). Any discrepancies from this receipt must be reported within in 24 hours. Please note that we do not accept cheques of any kind (business or personal). Smudge is also not able to take on the administrative duty of accepting payments from a third-party program to be reimbursed by us to the original purchaser (we are then a bank and not an art school).

Registration Guidelines:
Registration must be accompanied with a Liability Agreement and will not be processed until signed/accepted and your activity is paid in full. Spaces will not be held. See above for payment information. Purchases made online will have a separate registration form to complete via your receipt which you will receive after the payment is complete. Please complete this registration form as it is required.

Availability Policy:
All registrations are on a first come, first serve basis. There are no waiting lists.

Studio hours: For any activities outside of regular studio hours, the doors to the studio will be opened no earlier than 10 minutes prior to the scheduled start time (no exceptions).

Artwork:
Please note that any Art created in-studio will be held for up to two (2) weeks after the creation/completion date, and will be discarded if not picked up within this time. We will not contact you with a reminder. Art created at outside workshops must be taken with you after the workshop is completed.

Absence Policy:
Unfortunately we are not able to offer a makeup session for absences, and no refunds will be processed if an artist misses a class/session. We kindly request notice if you or your child is going to be absent as all materials are prepared prior to class.

Weather:
All Classes, Workshops and Parties will run as scheduled except in a weather event where a majority of the roads are reporting as red by the Alberta Motor Vehicle Association in and around the City of Lethbridge, or anywhere through our travels en route to an out-of-studio workshop (i.e. public or private workshops held in surrounding towns.). In this event, the class, workshop or party will be cancelled and either: (a) rescheduled to an alternate date/time within one month of the weather event, or; (b) a credit memo will be issued to be used within three months of the weather event. This credit option will be dependent upon any materials having been prepared.

Clothing:
Due to the nature of the activities taking place, clothes/shoes may become damaged/stained. Please remember to wear clothing that can become damaged. Smudge Art Studio Inc.© will not be held responsible for any damaged clothing/shoes/accessories.

Accommodation & Supervision:
At Smudge, we want everyone to have fun! If you feel that you or your artist should require extra assistance, please discuss accommodations and/or supervision with management prior to registering.

Photos: Smudge reserves the right to use our photographic material for promotional purposes without compensation to the subjects. If you do not want yourself or your child to be photographed, please let us know prior to the start of the class, camp, party or workshop.

Information:
Any and all information such as names, phone numbers, addresses, etc. collected on this form will not be shared or distributed with other parties who are not privy to purchase information, and will only be used for the sole purpose of activities at Smudge Art Studio Inc.© As we respect your information, we asked that you respect the information we share with you. The information shared with our guests is the property of Smudge. Any guest found to be utilizing our proprietary knowledge for their own business without our consent will be immediately banned from any activities with Smudge without compensation.

Behaviour: As with most facilities, rules at Smudge are in place for the comfort and safety of all guests and staff. Should these rules not be followed by any participant and/or guest (child or adult), or should any guest behave in an unacceptable manner, they will be removed from the activity and, possibly, the studio with no compensation to you. Smudge Art Studio Inc. reserves the right to acquire compensation in any amount for any damage, excessive mess, excessive accommodation, etc.

Any and all fees quoted are subject to GST.

Should you disregard our policies, Smudge reserves the right to refuse present and future service without compensation.

This information is subject to change without notice.
FOR WORKSHOPS:

Workshops can be held at Smudge or at an alternate venue. Please review your receipt so that you are clear as to where your workshop is.

Please note that the fee paid to Smudge is for the workshop only and does not include any food/drinks ordered when at outside venues.

Workshops require a minimum number of artists to be registered for the class/workshop at least one week in advance, therefore we may not know if the workshop will run until one week prior to the workshop. Should you register and this minimum not be met, and Smudge is required to cancel the class/workshop, you may choose to have a full refund (may need to come in to the studio to process) or a credit memo for the full amount put on to your account at Smudge to be used at a later date. Credits must be used within three months of issue and may have individual terms and conditions. Please see the credit receipt for details.

Seating is on a first-come basis. We do not guarantee that you will have a specific seat or that you will be seated with your friends.

Cancellation Policy: Should you need to cancel your registration, your request must be received in writing no later than one (1) week prior to workshop. Refund of the balance paid, less a $5 per artist/cancellation administration fee, will be processed within one (1) week of written request, and will be returned in the same manner as was paid.

We suggest arriving no later than 10 minutes prior to the start of the workshop. If you have not arrived after 20 minutes into the workshop, you will forfeit your spot with no required compensation to you. Your spot may be given up to other artists.

Young Artists Workshops (Gr 1 - Gr 6): These workshops can be up to three hours long. Because of that, please ensure your young artist comes with a snack and a beverage as three hours is a long time without.
FOR REPEATING CLASSES:

Minimums: Classes and Camps require a minimum number of artists to be registered at least one week in advance for the session to run (Min of 2 for Rothkos, Min. of 3 for Picassos and Min of 6 for all other classes). Should you register and this minimum not be met one week in advance of the class start date, and Smudge is required to cancel the class, you may choose to have a full refund (may need come in to the studio to process) or a credit for the full amount put on to your account at Smudge to be used at a later date. Credits must be used within 3 months of issue and each may come with individual terms and conditions. Please note that you may not know confirmation of the Class running until one week prior to the start date.

Cancellation Policy:
To cancel a registration, a written request must be received no later than two (2) weeks prior to the first day of the Class. Refund of the balance paid, less a cancellation fee of $25 for classes of 6 weeks or less or $50 for classes more than 6 weeks, will be processed within one (1) week of written request, and will be returned in the same manner as was paid (when possible - alternate arrangements may need to be made). 

Classes are drop-off unless otherwise stated. Any drop offs/pick ups that are more than 10 minutes earlier/later than the start/end time of the class or workshop will incur a $25 fee for each block of 10 minutes early/late. You may purchase early/late childcare for a daily class at least one week in advance of the class start date.

Seating is on a first-come basis. We do not guarantee that you will have a specific seat or that you will be seated with your friends.

Observation by a third party is only granted with management approval.

Please ensure your child arrives in appropriate clothing. For classes that are three hours or more, please ensure they bring a snack/lunch (depending on the length of the camp) and a drink as food is not provided.
FOR PARTIES (1 hr 45 min):

Guidelines & Information:
(Please note that the term "parent" refers to parent(s), guardian(s) or adult host(s) who are not participating the art activity.)

Any upgrades not paid for at the time of the party registration will be confirmed approximately two weeks in advance (or as early as the time of booking) and cannot be changed within 48 hours of the party.

Celebrations/Parties are suitable for ages five (5) years and up. Should you choose to have artists younger than age 5, Smudge makes no guarantees as to the time the art portion of your party will take as little artists tend to finish early.

Parties will run for 1 hour and 45 minutes. The first hour is for class instruction/activity, with instruction commencing within 5 minutes after start time. The last 45 minutes is for the party (presents, food, presentations, etc.). The party must remain to the assigned area as staff will not be available to supervise and will be cleaning in other areas of the studio.

When to arrive: The doors to the studio will be opened no earlier than 10 minutes prior to the scheduled start time (no exceptions). The art activity will begin promptly at the time you've chosen and will end exactly one hour after that start time. Should you be late, you are forfeiting this time for the art activity. If you have not arrived within 10 minutes of the party start time, you will forfeit the entire party with no refund or compensation.

Party Area: You will be provided with an area in which to set up for the party during the activity time (you will have the full hour during the art activity to set up for the party). You are responsible for providing all food, beverages, plates, cutlery, cups, tablecloth, napkins and anything else that may be needed during the allotted celebration time. We do not allow the use of glassware, glitter or confetti. Smudge will provide a 6' folding table and up to 10 chairs. We do not have kitchen facilities (i.e.: sink for food, refrigerator, stove, etc. etc.), so everything that comes in must be disposable or be transported back with you. For adult parties, we will allow you to bring in liquor but you MUST purchase and display a valid liquor license (available at most liquor stores) per the rules and regulations of the AGLC. Smudge does not accept any responsibility for this liquor license and will not handle any liquor you bring on premises for this reason.

At the end of the party: You are responsible for cleaning the party area to a manner in which it was prior to the party (a bucket of warm water and a broom will be supplied for your use). Parents who are picking up their child(ren) after the party are welcome to come in to view the art created, but the space must be completely cleaned and vacated no later than 10 minutes after your booked time.

Art Pick Up: Any art created on the party day will be available for pick up one week after the party date, and will only be kept on hand for two (2) weeks after the party date. Any art not picked up in this time will be discarded without reminder. We will not contact you to remind you.

How many: The fee for each party is a priced for up to eight (8) artist participants, and not per participant unless it is a Ceramics Painting Party (see below). Due to staffing reasons, we need to know your confirmed number of guests as early as possible and no later than two days prior to the party and will base our preparation on this number. No changes can be made within 48 hours of your party. If we do not hear from you within 48 hours of your party, we will prepare for the minimum of 6 artists and will not be able to prepare materials the day of the party. Only the participating artists and parents of the host/hostess are allowed to remain at Smudge during the party due to our occupancy limit. We may be able to accommodate extra participating artists depending upon the party, however this should be discussed with us beforehand. Should you have extra artists, there will be an extra artist fee per each extra. For Parties where the majority participant age is 5 and under: If you have more than 8 artists in attendance, there is an additional staff fee of $50. For Parties where the majority participant age is 6 and over: If you have more than 10 artists in attendance, there is an additional staff fee of $50. If extra artists arrive on the day of your party without our prior knowledge causing the total number of participating artists to be in excess of the instructor:student ratio, there will be a $100 penalty as we have not been able to staff properly. If you require extra guests to be present who are not participating, causing the entire occupancy to be more than 15, there is a $100 occupancy charge for each group of 15 people present. 

Ceramics parties require a minimum of 6 pieces with a minimum price of $25 per artist be purchased, with the majority of our pieces varying between $25 and $30. Any remaining balance will be due the day of the party.

Refund Policy: Refunds are not available for parties.

Time/Date Change Request: Should you need to change the time/date of your party, we require a minimum of two weeks written notice, and a $25 administration fee will be due prior to the change being confirmed. We can move it to an available party time of your choice within 3 months of the original party date.
FOR PRIVATE PAINTING WORKSHOPS (privately booked for you and your friends):

Registrations must be accompanied with a liability agreement and will not be processed or accepted until the base price has been paid in full. 

How many at Smudge: The base price is for up to six artists. There is a fee for additional artists up to a maximum of 18 artists. The fee for additional artists must be paid no later than one week prior to the function date. If payment is not received at that time, the extra artists will not be permitted to participate. 

How many out of studio: The base price is for up to 10 artists. There is an additional fee for additional artists up to a maximum of 45 artists for canvas or wine glass painting. The fee for additional artists must be paid no later than one week prior to the function date. If payment is not received at that time, the extra artists will not be permitted to participate. 

Your function time has been previously discussed with management and will also be made clear on the invoice. If in-studio, the doors to the studio will be open 15 minutes prior to your start time. For all workshops, we ask that you and your guests arrive between 15 and 5 minutes early as the art activity will begin promptly at the time you've chosen and will end exactly two hours after that start time. Should you not arrive by the start time, you will forfeit your entire booking with no refund.

Mix 'n' Mingle time (fee): If you have purchased and arranged a one-hour Mix 'n' Mingle which will occur the hour prior to your workshop, please arrive right on the hour as the doors will be open exactly one hour before. You and your guests will be provided with a separate area in which you can mix 'n' mingle and enjoy and food or drinks you have brought in. Please keep your mixing and mingling to the assigned area as we will be busy getting ready for your workshop in the studio and will need to have a clear area to work.

At Smudge: You are responsible for providing all food, beverages, plates, cutlery, cups, tablecloth, napkins and anything else that may be needed in excess of the art workshop. We will allow you to bring in liquor but you MUST purchase and display a valid liquor license (available at most liquor stores) per the rules and regulations of the AGLC. Smudge does not accept any responsibility for this liquor license and will not handle any liquor you bring on premises for this reason. Smudge does not have any kitchen facilities, so please only use disposable plates/utensils unless you have the means to transport them elsewhere to wash. If you choose to bring in outside food/drinks, you are also responsible for cleaning the area provided to a manner in which it was prior to the function (a bucket of warm water and a broom will be supplied for your use). Clean up must be completed within 10 minutes of the end of your session. Should the area not be cleaned and vacated within 10 minutes of the function time, a $50 fee will be due. 

Out of Studio: You are responsible for locating and providing a venue for your function. One hour prior to your start time, the venue must be set up in a manner that is conducive to viewing and learning the art technique being instructed (if you require guidance on set up, please contact us). The venue must be aware that we use acrylic paint, which can stain, and must have easy access to water with space for us to clean up. Please note that there is an additional mileage fee for venues outside of a 10km radius of Smudge Art Studio location. This mileage fee must be paid prior to your event. Contact the studio for details. 

Refund Policy: Refunds are not available for private functions.

Time/Date Change Request: Should you need to change the time/date of your event, we require a minimum of two weeks written notice, and a $25 administration fee will be due prior to the change being confirmed. We can move it to an available time within 3 months of the original party date.
FOR PRIVATE OPEN STUDIO (AKA "PAINT YOUR OWN!" - privately booked for you and your friends):

The private two-hour Open Studio allows you and your guests to have the studio all to yourself to create your own masterpieces on canvas, wine glasses or ceramics. 

Registrations must be accompanied with a liability agreement and will not be processed or accepted until the base price has been paid in full. The base price for the private studio booking for you and your guests only, and does not include any pieces that are painted on. The fee per piece varies between $19 and $59 depending on the piece that they choose between canvas, ceramics and wine glasses and must be paid the day of your function. A minimum of six pieces must be purchased during your Open Studio time. All pieces are subject to availability

Your function time has been previously discussed with management and will also be made clear on the invoice. We ask that you and your guests arrive no earlier than 15 minutes prior to the start time as the doors to the studio will no be open until this time (no exceptions). The art activity will begin promptly at the time you've chosen and will end exactly two hours hour after that start time. Should you be late, you are forfeiting this time for the art activity. If you have not arrived within 15 minutes of the start time, you will forfeit the entire booking with no refund.

At Smudge: You are responsible for providing all food, beverages, plates, cutlery, cups, tablecloth, napkins and anything else that may be needed in excess of the art workshop. We will allow you to bring in liquor but you MUST purchase and display a valid liquor license (available at most liquor stores) per the rules and regulations of the AGLC. Smudge does not accept any responsibility for this liquor license and will not handle any liquor you bring on premises for this reason.  Smudge does not have any kitchen facilities, so please only use disposable plates/utensils unless you have the means to transport them elsewhere to wash. If you choose to bring in outside food/drinks, you are also responsible for cleaning the area provided to a manner in which it was prior to the function (a bucket of warm water and a broom will be supplied for your use). Clean up must be completed within 10 minutes of the end of your session. Should the area not be cleaned and vacated within 10 minutes of the function time, a $50 fee will be due. 

Refund Policy: Refunds are not available for private functions.

Time/Date Change Request: Should you need to change the time/date of your event, we require a minimum of two weeks written notice, and a $25 administration fee will be due prior to the change being confirmed. We can move it to an available time within 3 months of the original party date.